Last Updated: March 28, 2024
Our team recently conducted a study on the top business process automation companies in the United States. To be included in our dataset,, companies needed to have (1) a specialization in business process automation, (2) a top-decile reputation amongst customers, and (3) corporate headquarters located within the U.S.
A total of 47 companies met the initial qualifications. From there, each company was ranked according to a set of weighted criteria that included:
- Leadership experience (35%): A 1-5 numerical rating of the leadership team’s prior experience in the field and level of involvement in company projects – rounded to the nearest half-point.
- Customer reviews (30%): A 1-5 star average of existing customer reviews, rounded to the nearest whole star for convenience.
- Notable clients (20%): A qualitative evaluation of the company’s past clientele based on company size and name/brand recognition.
- Years of experience (15%): The # of years the company has been involved in business process automation.
The top 10 scoring companies are presented in the table below. In addition to scoring information, each selection includes additional information regarding the company’s niche within business process automation.
| # | Name | Customer Reviews | Leadership Experience Score | Notable Clients | Years of Experience | Specialty |
| 1 | 7T | ★★★★★ | 5.0 | Pepsi, Sirius XM, Sports Clips | 11 | Business process automation and custom software development for midsize firms |
| 2 | ScienceSoft | ★★★★ | 4.0 | Deloitte, eBay, IBM | 34 | Situation analysis and business process automation for enterprise-level consulting firms |
| 3 | Tradeshift | ★★★ | 4.0 | BM, Bristlecone, Accenture | 14 | Supply chain payments, accounts payable automation, e-invoicing |
| 4 | Integrify | ★★★★★ | 3.5 | Animal Humane, Baylor University, BP | 22 | Workflow software, BPM software, low-code development |
| 5 | Genpact | ★★★ | 4.0 | Olympus, GE Lighting, Garden of Life | 25 | ML and generative AI solutions for data analytics and business process automation |
| 6 | Vention | ★★★ | 3.5 | Stripe, Oracle, AWS | 21 | ML and chatbot development for front-end and back-end systems |
| 7 | Kofax | ★★★★ | 3.5 | LifeScan, Schneider Electric, Imperial College | 38 | Intelligent automation, hyperautomation, workflow automation |
| 8 | Eleviant | ★★★ | 3.5 | American Leather, Cellgate, thyssenkrupp | 19 | Consulting and app development for firms trying to replace legacy systems |
| 9 | Ox | ★★★★ | 4.0 | N/A | 4 | Order picking, fulfillment, automation, labor management |
| 10 | Kollabio | ★★★★ | 3.5 | N/A | 8 | Digital strategy and IoT transformation for companies seeking data migration |
A Deep Dive Into the Top Business Process Automation Companies
The following sections describe each company from the list above, providing insight into their standard operations, strengths and weaknesses, and the type of clients most likely to benefit from their services.
7T
7T secures the top spot among top business process automation companies primarily due to the experience of their leadership and exceptional customer reviews. The company has over a decade of experience in business process automation, and its client portfolio suggests an ability to work with companies at varying degrees of scale.
Another consideration is the breadth of business process automation services 7T provides. As an end-to-end provider, they offer initial consultations and audits to help clients identify their weak areas, as well as custom software development to create personalized solutions for a wide range of challenges. Historically, the company has used this combination of services to provide ERP/CRM solutions and app development support.
- Leadership Experience Score: 5.0
- Average Customer Reviews: ★★★★★ (4.8)
- Notable Clients: Pepsi, Sirius XM, SportsClips
- Years of Experience: 11
- Specialties: Business process automation and custom software development for midsize firms
- Contact: 7T Website
ScienceSoft
ScienceSoft uses an “Infrastructure as Code (IaC)” approach to automate business processes by creating custom software to integrate legacy systems with a cloud-based architecture. They have more than three decades of experience in business process automation and exceptional client reviews from a litany of notable clients. Their C-suite similarly has years of experience, albeit somewhat insulated to positions within ScienceSoft for the last two decades.
For a niche subsection of companies seeking business process automation services, particularly in retail and eCommerce, ScienceSoft’s IaC solutions are an ideal choice to streamline employee-facing operations while maintaining the familiarity and ease of legacy systems.
- Leadership Experience Score: 4.0
- Average Customer Reviews: ★★★★★ (4.5)
- Notable Clients: Deloitte, eBay, IBM
- Years of Experience: 34
- Specialties: Situation analysis and business process automation for enterprise-level consulting firms
- Contact: ScienceSoft Website
Tradeshift
Tradeshift is a business process automation company specializing in supply chain optimizations, simplifying payment and transaction processes between economies in 190 countries. Their reviews suggest a niche specialization in working with accounts payable systems. They are among the younger companies on our list; however, their C-suite has several decades of experience in business process automation, and their client history contains several memorable names.
- Leadership Experience Score: 4.0
- Average Customer Reviews: ★★★ (3.4)
- Notable Clients: IBM, Bristlecone, Accenture
- Years of Experience: 14
- Specialties: Supply chain payments, accounts payable automation, e-invoicing
- Contact: Tradeshift Website
Integrify
Integrify specializes in workflow automation and management software production. Their employee-facing solutions incorporate options for designing, optimizing, and fully automating internal workflows according to client-specific requirements. Their online reviews suggest a highly capable company that can handle a wide variety of client needs; however, most of their C-suite are in legacy positions, having been in place since the company’s founding in 2001, with little experience in the field prior.
- Leadership Experience Score: 3.5
- Average Customer Reviews: ★★★★★ (4.6)
- Notable Clients: Animal Humane, Baylor University, BP
- Years of Experience: 22
- Specialties: Workflow software, BPM software, low-code development
- Contact: Integrify Website
Genpact
Genpact provides clients with a unique approach to business process automation, utilizing machine learning and AI development to create predictive solutions (e.g., chatbots, advanced data analytics) to streamline employee and customer-facing processes. They have more than two decades of experience in the field, and their leadership team is filled with former experts from the world of generative AI research, making them a prime choice for companies seeking this kind of digital transformation.
The range of Genpact’s portfolio is perhaps what keeps them from being further up on our list. Customer reviews suggest former clients who are very happy with the chatbot development services they provide; however, these reviews primarily focus on their AI services rather than holistic business process automation.
- Leadership Experience Score: 4.0
- Average Customer Reviews: ★★★★ (3.8)
- Leadership Experience Score: 4.0
- Notable Clients: Olympus, GE Lighting, Garden of Life
- Years of Experience: 25
- Specialties: ML and generative AI solutions for data analytics and business process automation
- Contact: Genpact Website
Vention
Vention is a top business process automation company that is unique due to their adaptability. Their solutions can be implemented and integrated with a diverse range of AI tools, including TensorFlow, AWS, and Pytorch. Although their website emphasizes a client history focused on specific industries and verticals (E-commerce, healthcare, and finance), they provide little information on the background of their C-suite, making it difficult to apply an accurate leadership experience score.
Vention is another business process automation company that focuses on the use of machine learning and generative AI to create interactive solutions for employee-facing and customer-facing processes. They set themselves apart by incorporating a proprietary deep learning architecture and building cloud-based infrastructure from the ground up. This allows them to deploy powerful AI automation that optimizes various processes within a client’s business model.
- Leadership Experience Score: 3.5
- Average Customer Reviews: ★★★★ (3.4)
- Notable Clients: Stripe, Oracle, AWS
- Years of Experience: 21
- Specialties: ML and chatbot development for front-end and back-end systems
- Contact: Vention Website
Kofax
Kofax provides clients with a wide range of business process automation solutions, catering to a wide variety of prospective clients. Their services focus on data capture and document management, effectively streamlining employee-facing business processes. Their online reviews scored particularly well compared to our initial pool of companies, and they are the oldest company on our list. They landed lower on our list because their website has little information about their C-suite and no information on previous clients.
- Leadership Experience Score: 3.5
- Average Customer Reviews: ★★★★★ (4.5)
- Leadership Experience Score: 3.5
- Notable Clients: N/A
- Years of Experience: 38
- Specialties: Intelligent automation, hyperautomation, workflow automation
- Contact: Kofax Website
Eleviant
Eleviant is a business process automation company specializing in consulting services as well as app development. Their services differ from others on this list; they fully replace legacy systems rather than integrate them. This allows clients to undergo a complete digital transformation in which they have the ability to customize both employee-facing and customer-facing processes. Because they expressly focus on campaigns consisting of full replacement, they don’t address the needs of companies seeking less intensive optimization processes.
The company’s leadership has nearly two decades of experience in business process automation, and their online reviews are above average, making them a strong option for those seeking to replace a legacy system.
- Leadership Experience Score: 3.5
- Average Customer Reviews: ★★★★( 3.6)
- Notable Clients: American Leather, Cellgate, thyssenkrupp
- Years of Experience: 19
- Specialties: Consulting and app development for firms trying to replace legacy systems
- Contact: Eleviant Website
Ox
Founded in 2019, Ox is the youngest company on our list. Ox provides enterprise software development to streamline employee-facing operations for industrial companies. In particular, the company seeks to find ways in which AI automation can assist and optimize human labor rather than replace it altogether. Their C-suite has varied levels of experience in process automation, with some only freshly out of grad school and others having several decades of experience under their belt. Their website does not feature any notable clients, although this is likely due to them being such a new company.
- Leadership Experience Score: 4.0
- Average Customer Reviews: ★★★★ (3.7)
- Notable Clients: N/A
- Years of Experience: 4
- Specialties: Order picking, fulfillment, automation, labor management
- Contact: Ox Website
Kollabio
Kollabio is a full stack digital transformation company that provides business process automation relating to data migration, particularly from legacy systems, and onto further reaching cloud infrastructure. They have average-to-above-average customer reviews and leadership experience; however, their website lacks client information. Additionally, they are one of the newer companies on this list, earning them an overall lower score.
What makes Kollabio stand out, however, is a digital strategy service that incorporates IoT services, allowing clients to create optimized workflows without manual interference. For clients seeking these services, the solutions at Kollabio are likely to provide the best possible options.
- Leadership Experience Score: 3.5
- Average Customer Reviews: ★★★ (3.4)
- Notable Clients: N/A
- Years of Experience: 8
- Specialties: Digital strategy and IoT transformation for companies seeking data migration
- Contact: Kollabio Website
