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Average Customer Retention Rate for Marketing Agencies: 2026 Report

Between March 2025 and September 2026, our research team tracked client retention across 418 U.S. marketing agencies, covering roughly 19,700 client relationships. Participating agencies shared anonymized billing records, which we used to log the month each client started and the month each relationship ended. Customer retention rate (CRR) in this report is the share of…

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Meta Muse Usage Statistics: November 2026

From September 8 to October 25, 2026, our research team studied Muse usage across the United States and Canada, the two markets where it was available during that period. We combined aggregated app-intelligence data with activity logs from a panel of 4,180 Muse users who opted into our research, then weighted the panel to match…

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How to Make your Ecommerce Site Ready for Agentic Commerce

Agentic commerce moved from concept to mass-market in the fall of 2026. Meta's Muse agent reached more than 10 million accounts within seven weeks of its September 8 launch, and shopping became its most common use. Shopify opened Shop Pay checkout to Muse across its merchants, while Amazon blocked Muse from its store. ChatGPT, Claude…

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ChatGPT Conversion Rates: 2026 Report

Our research team conducted a comprehensive study analyzing ChatGPT conversion rates across industries. The results are presented in this report.

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AI Content Creation Statistics: 2026 Report

Between January and June of 2026, our research team studied how AI now resides inside the content-creation process across business, personal communication, and social media.

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How SEO and GEO Support the Customer Acquisition Journey

Customer acquisition often begins before a prospect interacts directly with a company. Buyers search for solutions, research providers, compare approaches, and increasingly use AI platforms before deciding what to do next. Search engine optimization (SEO) helps companies become visible during that research by creating content optimized to place company pages near the top of traditional…

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